Privacy Policy

This policy applies to visitors to our website, registered users, and anyone who uses the OCRs.ai API or dashboard. If you use OCRs.ai on behalf of an organisation, you confirm you are authorised to accept this policy for that organisation.

OCRs.ai is designed so that files you upload are processed for the purpose of producing a result and are not used for training, marketing or unrelated purposes. We do not use your files to train public models.

As with any upload service, transient storage, logs, backups or infrastructure diagnostics may briefly hold fragments of data. We apply technical and organisational measures to keep that window as short as practicable and to limit access. If you need contractual commitments for your industry, contact us.

Account and identity. Profile details such as email address and name, as needed to operate your account.

API keys. We store API key records so you can authenticate requests, rotate keys and revoke access. Treat API keys like passwords.

Usage and billing records. Job metadata such as file type, page or minute counts, timestamps, status and the charges applied to your wallet.

Technical data. Log data such as IP address, user agent and request identifiers, used for security, abuse prevention and debugging.

To provide and operate the service, authenticate requests, meter usage and apply charges to your wallet.

To maintain security, detect and prevent abuse, and investigate incidents.

To provide support when you contact us, and to send service notices about your account.

To meet legal, accounting and regulatory obligations.

Where data protection law requires a legal basis, we rely on performance of a contract with you, our legitimate interests in operating and securing the service, compliance with legal obligations, and your consent where consent is the appropriate basis.

We use a limited set of infrastructure, processing, payment and communication providers to run the service. They act on our instructions under contractual confidentiality and security obligations, and are not permitted to use your data for their own purposes.

We are based in Singapore and our providers may process data in other countries. Where required, we use appropriate safeguards for cross-border transfers of personal data.

Account, billing and usage records are retained for as long as your account is active and afterwards for the period needed to meet legal, accounting and dispute-resolution requirements. Submitted files are not kept as a customer archive.

We use encryption in transit, access controls, key management and logging appropriate to the sensitivity of the data we handle. No system is perfectly secure, so we also operate processes to detect, respond to and notify about incidents where required.

Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing of your personal data, and to receive a copy in a portable form. To exercise a right, email olive@ocrs.ai. We may need to verify your identity before acting.

We use cookies and similar technologies that are necessary to sign you in, keep your session secure and remember basic preferences. Where we measure aggregate site usage, we keep the data limited and use it to improve the product.

OCRs.ai is a business service and is not directed to children. We do not knowingly collect personal data from children.

We may update this policy as the service evolves. When changes are material, we will update the date at the top of this page and, where appropriate, notify you through the service.

Guni Innovations Pte. Ltd., trading as OCRs.ai.

68 Circular Road #02-01, 049422, Singapore.

olive@ocrs.ai