Terms and Conditions

By creating an account, calling the API or otherwise using OCRs.ai, you agree to these terms. If you are using the service on behalf of an organisation, you confirm you are authorised to bind that organisation.

OCRs.ai extracts text and structured data from documents, images, audio and video, and can deliver results and embeddings to destinations you configure. Features may change as the product develops.

You are responsible for the accuracy of your account details and for all activity under your account.

API keys authenticate requests and must be kept confidential. Rotate or revoke a key immediately if you believe it has been exposed. Usage incurred with your keys is billable to your wallet.

Pay-as-you-go usage is funded by a prepaid wallet. Charges are metered per page for documents and images and per minute for audio and video, at the rates published on our pricing page.

Your first wallet top-up receives a bonus credit as described at the time of top-up. Bonus credit has no cash value and is not refundable or transferable.

Processing stops when your balance is exhausted. Enterprise customers may be invoiced under a separate agreement.

Charges for completed processing are non-refundable. If a job fails because of a fault on our side, contact us and we will credit the affected usage back to your wallet.

You retain all rights in the files you submit and in the results we return to you.

You grant us the limited rights needed to process your files and deliver results, and you confirm you have the rights and permissions required to submit them.

Do not use the service unlawfully, or to process content you have no right to process.

Do not attempt to breach, probe or disrupt the service, other customers, or our infrastructure.

Do not resell raw access in a way that circumvents metering, or use the service to build a directly competing extraction product.

Do not exceed published rate limits or evade them through multiple accounts.

Extraction is automated and can contain errors. The quality-control pass reduces errors but does not eliminate them. You are responsible for reviewing output before relying on it for decisions with legal, financial, medical or safety consequences.

If you configure delivery to a third-party service such as a vector database, your use of that service is governed by your agreement with that provider. We are not responsible for their availability or handling of data once delivered.

We work to keep the service available but do not commit to an uptime level on pay-as-you-go. Uptime commitments and priority support are available under an Enterprise agreement.

The service, including software, models, documentation and branding, remains our property or that of our licensors. Nothing in these terms transfers ownership to you.

Each party will protect the other's non-public information disclosed in connection with the service and use it only for the purposes of the service.

To the extent permitted by law, the service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue or data. Our total aggregate liability is limited to the amounts you paid for the service in the three months before the event giving rise to the claim.

You will indemnify us against claims arising from your unlawful use of the service or from content you submit that you did not have the right to submit.

You may stop using the service and close your account at any time.

We may suspend or terminate access where these terms are breached, where use presents a security or legal risk, or where required by law. Unused prepaid balance may be forfeited in cases of serious breach.

We may update these terms as the service evolves. When changes are material, we will update the date at the top of this page and, where appropriate, notify you through the service. Continued use after that constitutes acceptance.

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.

Guni Innovations Pte. Ltd., 68 Circular Road #02-01, 049422, Singapore.

olive@ocrs.ai